We do not accept returns on coffee due to its perishable nature. If you’re not thrilled with your coffee selection our customer service team will happily replace or refund your coffee.

To give you a little background on our beans, our Quality Assurance team has designed our coffee bag to hold in the freshness of the beans for a whole 18 months after roasting. So, you can use the “best before date” on the back of the bag to determine when the beans were roasted.

We know our bags of coffee are tough at times to simply peel open, but for good reason (psssssst…it’s all about freshness). You’ll want to make sure you use scissors to cut open the bag if you encounter a challenging easy peel. We know it's not always consistent, and we continue to work on improving that.And yes, we have made the decision to remove the tin-ties from our packaging, but with nothing but good intentions.In all honesty, tin ties really aren't great for the planet. The tin-tie isn't necessary, it's convenient, but not necessary. So, we’re simplifying and cutting our ties with the thing calledthe tin-tie.There are loads of ways to keep coffee fresh after the package is opened. Chip clips, binder clips, heck, even re-using broccoli rubber bands. Jars are also another really great option!!