Returns and Refunds

Last updated: February 1, 2021

Except for any products identified as non-returnable, we will accept a return of any product that is substantially intact for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 calendar days of the delivery date and provided that the product is returned in its original condition.

Food products are non-returnable and other products may also be identified on the Site as non-refundable at the time of purchase. To return the product, you must Contact Us by giving us written request for a return, providing the Order information and the product you would like to return.

When we receive such written communication, Kicking Horse Coffee will contact you in a timely manner, in order to indicate the address where the products must be returned. You shall return the products following the instruction received and at your own expense within 14 days starting from the date we provide you with a return address. 

You bear the risk of loss during shipment. Once we receive the returned products in their original condition in accordance with these terms, we will process your refund back to the same payment method used to make the original purchase on the Site.